Meet the Togo's Management Team - Togo's Sandwich Franchise

Meet the Togo’s Management Team

Togo’s leadership team gives franchisees access to vast experience

Togos_Gioia High Resolution Photo

Tony Gioia, Chairman and CEO

Tony & Togo’s: Tony Gioia has been a Togo’s guest since the 1980s, and in 2007, he and an equity firm, acquired Togo’s from Dunkin’ Brands Inc. Tony has more than 30 years of business-building achievements within the grocery, restaurant, packaged foods, and beverage and consumer products industries. Tony’s proven track record of formulating brand development and consumer-focused initiatives has been successful with Fortune 100, high-growth, turnaround, public, and start-up companies. Before purchasing Togo’s, he served as President of Baskin-Robbins, President and CEO for Tully’s Coffee and Southwest Supermarkets LLC, co-founder and COO for Wolfgang Puck Foods, and a strategic brand marketing executive for PepsiCo and Bristol-Meyers Squibb.

Business Philosophy: All successful people operate with similar mindsets — refusing to accept barriers and doing turkey-avocadowhatever it takes to realize a goal. The unrelenting pursuit of one’s passion is the driving force behind all thriving people and the standout trait that sets each individual apart from the rest.

Franchising Philosophy: Tony keeps his passion for the franchise model and his dedication to the franchisee in the forefront of his mind. It is both his promise and obligation to build a system that mutually benefits the individual franchisees and the overall success of the Togo’s brand. Rather than having a large number of average-performing restaurants in operation, Tony believes in slow and steady growth to ensure that existing locations are successful.

Favorite Togo’s Menu Item: No. 24 — Avocado and Turkey Sandwich

Management team, COO Jim PerosJim Peros, Chief Operating Officer 

Jim & Togo’s: Jim joined Togo’s as Chief Operating Officer in November 2014 and oversees all aspects of Togo’s operations, including company and franchised restaurants, training, operations services, and other related business functions. He is an accomplished management, operations, and business development executive and has been a standout contributor from the early days of his career with Jim Beam distillery and Taco Bell to his more recent role as Senior Vice President of Operations for IHOP, managing 1,500 locations worldwide. His career is marked with significant personal achievements in leading turnarounds, managing business development, launching new products and services, improving guest satisfaction, and developing top-performing teams. He is a two-time recipient of the YUM! Brands’ prestigious “Chairman’s Award” for his leadership and many contributions to the organization.

Business Philosophy: Success is all about having a strong plan and then executing it. I look for franchisees who are committed to running an excellent operation, and I am focused on providing the support and systems they need.

Favorite Togo’s Menu Item: No. 16 – The Italian

Glenn Lunde, Chief Concept Officer

Glen & Togo’s: Glenn has been a loyal Togo’s fan since his high school days growing up in the Bay Area. He joined Togo’s in January, 2017 and oversees brand strategy, concept development, marketing, and culinary innovation. A high energy, passionate leader, he comes to Togo’s with over 15 years of executive level restaurant experience in building brands for Einstein-Noah’s Bagels, Panda Express, Round Table Pizza, and Taco Bell. Glenn is a relentless change agent focused on redefining a brand’s relationship with its people, guests, vendors, and franchisees. He has consistently delivered outstanding results by being a champion of concept evolution, menu transformation, breakthrough creative communications, operations simplification, and transparency with franchisees.

Business Philosophy: Our most important relationships are with our employees, guests, vendors and franchisees. Every decision should be made by first considering the full extent of the impacts on these key stakeholders of the Brand.

Franchisee Philosophy: Our franchisor and franchisee partnership can only achieve mutual success if we are committed to work together through the Power of We. We must consistently act with a win-win mindset that is focused on driving restaurant economics to provide greater opportunities for our employees, vendors, and franchisees.

Favorite Togo’s Menu Item: No. 7 – Hot Roast Beef

Togos_Todd_Peterson_HIRES_FINAL_8431_jpgTodd Peterson, Chief Development Officer

Todd & Togo’s: Todd is Chief Development Officer; he joined Togo’s in June 2009. He is responsible for leading the company’s franchise, real estate and construction activities. He has been at the forefront of Togo’s rapid yet careful franchise growth, leading franchise and corporate development initiatives to drive systemic expansion. He is a leader in franchise sales, real estate, and construction with a large portfolio of brand development and expansion throughout the United States and international markets. Before joining Togo’s, he led expansion efforts for CiCi’s Pizza, Sizzler Restaurants, and Damon’s Grill.

Favorite Togo’s Menu Item: No. 8 – Turkey, Roast Beef and Cheese Sandwich

Susan Koch, Chief Financial Officer Togos_Susan_Koch_HIRES_FINAL_8109

Susan & Togo’s: Susan is Chief Financial Officer; she joined Togo’s in August 1997. Her hands-on experience and historical knowledge of the 40-year-old brand serves as an invaluable asset in effectively managing Togo’s finances and contributing directly to the company’s overall success. Susan is a certified public accountant, financial planner, and a seasoned professional with an outstanding history of success in managing finances for large national brands. Before joining Togo’s, she helped oversee finances for PepsiCo’s Pizza Hut division, ServiceMaster Management Services, and Arthur Andersen.

Favorite Togo’s Menu Item: No. 10 – Pastrami Reuben


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