Meet the Togo's Management Team - Togo's Sandwich Franchise

Meet the Togo’s Management Team

Togo’s leadership team gives franchisees access to vast experience

Glenn Lunde, President

Glenn & Togo’s: Glenn has been a loyal Togo’s fan since his high school days growing up in the Bay Area. He joined Togo’s in January, 2017 and oversees brand strategy, concept development, marketing, and culinary innovation. A high energy, passionate leader, he comes to Togo’s with over 15 years of executive level restaurant experience in building brands for Einstein-Noah’s Bagels, Panda Express, Round Table Pizza, and Taco Bell. Glenn is a relentless change agent focused on redefining a brand’s relationship with its people, guests, vendors, and franchisees. He has consistently delivered outstanding results by being a champion of concept evolution, menu transformation, breakthrough creative communications, operations simplification, and transparency with franchisees.

Business Philosophy: Our most important relationships are with our employees, guests, vendors and franchisees. Every decision should be made by first considering the full extent of the impacts on these key stakeholders of the Brand.

Franchisee Philosophy: Our franchisor and franchisee partnership can only achieve mutual success if we are committed to work together through the Power of We. We must consistently act with a win-win mindset that is focused on driving restaurant economics to provide greater opportunities for our employees, vendors, and franchisees.

Favorite Togo’s Menu Item: No. 7 – Hot Roast Beef

Nader Garschi, Chief Operating Officer

Nader & Togo’s: Nader is an avid fan of Togo’s sandwiches. He joined Togo’s in May, 2017 and oversees company owned and franchised restaurant operations, brand/operations training, operations services, concept innovation, new market and restaurant openings. He is an innovative and high-performing executive with over thirty years of increasingly challenging experiences in operations management for Fortune 500 companies. Nader has a passion for hands-on involvement in all aspects of the business and organization and believes in the power of people development to achieve operational excellence. Nader comes to Togo’s with leadership roles at companies including Sara Lee, PepsiCo, Yum Brands and Panda Restaurant Group.

Business Philosophy: Great operations is a competitive advantage. I achieve that by focusing on people development, exceptional guest experience and profitable growth. And then I do it again… because the road to perfection is always under construction.

Franchisee Philosophy: Sharing the same purpose. Our success comes from a strong commitment to each other and upholding the brand integrity. Community wins when I operate as a true partner.

Favorite Togo’s Menu Item: No. 9 – Hot Pastrami

Mike Norcup, Vice President of Franchising Sales

Mike & Togo’s: Mike Norcup grew up in the East Bay of California and found love for Togo’s at an early age. One of Mike’s fondest memories as a kid, was stopping by his local Togo’s in the summer with his Dad before heading to an A’s game. The quality of a Togo’s sandwich from the daily sliced meats, to the fresh produce has kept Mike coming back year after year. Mike loves being a part of the beloved Togo’s brand, and is now responsible for working with the Franchise Development Team to continue to grow the Togo’s name.

Professional Experience: Mike spent over 15 years in the franchise sector with a variety of roles ranging from Operations, Training, and Development. Whether it’s a franchisees first venture into business ownership or the next addition to their growing empire, Mike loves to be a part of helping them throughout the entire process.

Franchisee Philosophy: The Franchising business model is incredible. It allows individuals to own and operate their small business with the support and success of a bigger organization. Franchisees get the ability to tap into larger programs and support systems such as Operations, Marketing, Technology, and Supply Chain to leverage that they may not have been able to utilize as an individual small owner.

Favorite Togo’s Menu Item: No. 9 – Hot Pastrami

Susan Koch, Chief Financial Officer Togos_Susan_Koch_HIRES_FINAL_8109

Susan & Togo’s: Susan is Chief Financial Officer; she joined Togo’s in August 1997. Her hands-on experience and historical knowledge of the 40-year-old brand serves as an invaluable asset in effectively managing Togo’s finances and contributing directly to the company’s overall success. Susan is a certified public accountant, financial planner, and a seasoned professional with an outstanding history of success in managing finances for large national brands. Before joining Togo’s, she helped oversee finances for PepsiCo’s Pizza Hut division, ServiceMaster Management Services, and Arthur Andersen.

Favorite Togo’s Menu Item: No. 10 – Pastrami Reuben

Anna Nero, Senior Vice President, Marketing

Anna & Togo’s: Anna’s love of Togo’s began 15 years ago when she spotted a bright, inviting sandwich shop near her new home and ordered the #24 Turkey & Avocado. Today, she enjoys Togo’s wide variety of sandwiches, salads and wraps. Anna is responsible for Menu Architecture, Culinary Innovation, Brand Creative, Promotions, Field Marketing, as well as Social/Digital and Traditional Media. Anna leads a multi-functional team focused on driving sales and marketing ROI, as well as consistent Brand standards across the Togo’s system.

Business Philosophy: People are foundational to success. I believe sharing the vision early and often helps everyone support, build and sell the brand. Consequently, making sure everyone is in the same boat and paddling the same direction can only happen when I’m listening to and aware of feedback from our teams, franchisees, guests, and vendors. The best people relationships lead to the best business decisions.

Franchisee Philosophy: Brand stewardship is everyone’s responsibility. As such, I cultivate respectful and responsive relationships with our Franchisees, seek to understand their needs, and support their success with tools and information to build their business and the Togo’s brand.

Favorite Togo’s Menu Item: #36 California Club


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